Duration: 4+ months w2 Location: Charlotte, NC | Austin, TX | San Diego, CA Top Skills 3+ years of user experience research experience Service blueprinting or process blueprinting experience Experience with qualitative research Financial services experience is a nice to have (trust experience specifically would be great) Description The Experience Design Research Team at LPL Financial is seeking a UX Researcher to join our team. This individual will work with product managers, XD designers, and other researchers on the team to bring innovative solutions to the hands of our advisors. Responsibilities Develop research plans, workflows, user task analysis, personas, journey/experience maps, process flows, and service blueprints. Lead in user research through every stage of the product lifecycle; planning and running usability studies, analyzing data, conducting heuristic evaluations, facilitating and moderating workshops, and performing low to high fidelity usability tests. Present findings to cross-functional teams and negotiate trade-offs between business goals, technical challenges, and customer experience. Coordinate and take direction from the lead researcher to the assigned area of focus. What are we looking for? We want strong collaborators who can deliver an excellent client experience. We are looking for people who thrive in a fast‑paced environment, quick learners, are client‑focused, team‑oriented, and can execute in a way that encourages creativity and continuous improvement. Requirements Skilled in moderated interviews, unmoderated usability tests, surveys (we use Qualtrics), and other foundational UX research methods. Manage end‑to‑end participant engagement—including scheduling, communication, and logistics—to align with research timelines learning goals. Advanced Excel skills to help with analysis and representation via pivot/charts. Bachelor's degree or additional equivalent experience. 3+ years of experience related to user experience research & analysis, ideally in complex or regulated industries. 2+ years of experience working on a project team and meeting project timelines while managing competing priorities. Proven ability to navigate and manage complex, high‑stakes business relationships with discretion and professionalism. Core Competencies Communicates research insights in a clear, compelling, and actionable manner. Strong strategic thinking skills as well as tactical execution. Excellent collaborative skills working with multi-disciplinary teams. Able to hit the ground running, with the discernment to pause and ask the right questions to ensure strategic alignment. Preferences User experience research methods. Experience with tools such as User Testing, Jira, Confluence, and Figma. Experience working in agile / pod structure. Familiarity in financial services is a bonus. Experience cultivating strong cross‑functional partnerships by aligning research objectives with business priorities. Skills Ux research, User research, Qualitative research, Quantitative research, User experience Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Charlotte, NC. Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Nov 25, 2025. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any protected characteristic. #J-18808-Ljbffr TEKsystems
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