Job Description

Job Description

This is an entry level hourly position with great benefits including 401K, Medical, Dental, Vision and more!

As a Training Specialist in our corporate offices, you'll support the administration of employee onboarding and training experiences offered through the leadership & training team with Ryman Hospitality Properties (RHP) and Opry Entertainment Group (OEG). You'll perform the daily operations and maintenance of the learning management system (LMS), coordinate and facilitate the new hire orientation program, and assist in implementing and creating effective training and engagement strategies. As the ideal candidate, you're highly organized and eager to leverage your experience to inspire others to grow and learn. Reports to Senior Manager of Training & Development.

• Assist with the administration of training department programs, including scheduling, communication, logistics, room setup, facilitation, and session feedback.
• Manage the LMS, including content creation, uploads, assignments, and vendor partnerships for implementation and maintenance.
• Organize and facilitate in-person orientation sessions. Support remote orientation offerings by maintaining and updating related video content and agendas. Ensure organizational leaders are aligned with current orientation expectations.
• Monitor departmental email correspondence, ensuring timely and appropriate responses or escalation of inquiries.
• Manage the calendar for on-site training facility (Ryman Hospitality University) and necessary supplies within.
• Maintain and update training materials across all operational levels, from frontline staff to Manager-in-Training programs.
• Collaborate with the operations trainer to ensure accurate maintenance of in-venue Certified Trainer Program rosters and foster ongoing relationships with program participants.
• Assist with new venue opening and onboarding, including arranging schedules, travel, and meetings.
• Communicate and uphold all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs. Participate in and respond to annual company audits.
• Perform other duties as assigned.

Education

• Degree in Business Administration, Education or related training and development field preferred

Experience

• 2+ years' restaurant/hospitality operations experience or related training experience required

Knowledge, Skills and Abilities

• Effective interpersonal, verbal, and written communication skills
• Strong work ethic, self-sufficient and highly organized
• Self-aware and able to influence and motivate others
• Passionate about learning and development
• Proficient with Microsoft Office applications with intermediate Microsoft Excel skills
• Ability and willingness to travel to local or distant locations on a limited basis

Licenses / Certifications

• Valid driver's license required with satisfactory driving record required

Physical Requirements

Speak and hear to communicate effectively and use both near and distance vision. Frequently sit with some walking and standing. Regularly lift/carry up to 25 lbs to carry materials or assist in set up/break down. Continual use of gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.

Working Conditions

In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting. Occasionally work within the entertainment, hotel or restaurant venues.

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