Job Description

• Establish a presence at an assigned post or by patrolling UPMC hospitals, buildings, grounds, garages and associated areas to deter criminal activity, may carry a watch tour clock or similar device to record the patrol of a designated area.
• Has awareness of unauthorized persons, unusual physical factors, and mechanical malfunctions; reports or resolves problems, as appropriate.
• Report and document activities and contact UPMC Police Officers or other appropriate law enforcement regarding incidents, suspicious activities and hazards when necessary.
• Responds to and resolves problems, disputes, and unusual circumstances as necessary.
• Provides customer service to patients, families, visitors, and staff to maintain a safe and secure environment.
• Monitor security, fire, and environmental alarms, respond to alarms, and assist when needed.
• Directs traffic on hospital property; enforces traffic and parking regulations; assists patients, visitors, and employees with vehicle problems per policy and training.
• Escorts, assists and/or directs patients and visitors to areas within the hospital or facility, furnishes information, as requested.
• May aid handicapped, and elderly persons upon arrival and departure from the hospital or facility and assures an adequate supply of wheelchairs are at the hospital entrance.
• Works cooperatively with local police departments and authorities.
• Responds to requests for assistance in the assigned locations; assists in locating patients.
• Locks all doors, in designated areas, after regular business hours; unlocks doors at the start of business hours.
• Maintain required certifications and licensing.
• Complete all mandatory training programs per departmental guidelines.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

• High School diploma or equivalent preferred.
• High level of integrity required for handling sensitive/confidential UPMC information.
• Must possess strong interpersonal skills, especially the ability to effectively interact, communicate, and diffuse potential combative situations with persons from all walks of life.
• Able to effectively deal with stress and potentially dangerous situations.
• Physical fitness requirements to deal with typical physical demands that require full body motion and physical strength and stamina sufficient to respond to crisis interventions and medical emergencies.
• Be able to effectively communicate both orally and in written format.
• Good interpersonal skills; able to deal with stress and potentially dangerous conflict situations.
• All applicants will be subject to a thorough background and criminal record check.
• Must be available for all shifts.
  Licensure, Certifications, and Clearances:
  Cardiopulmonary Resuscitation certification required within 30 days of hire. Successfully pass UPMC Physical Fitness Standard prior to hire.
• Cardiopulmonary Resuscitation (CPR)
• UPMC Physical Fitness Standard
• Act 34

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