Overview Join to apply for the Restaurant General Manager role at Rackson Restaurants Full-time or Part-time • Salary: $48,000.00 - $63,500.00 per year Reports to: Area Coach Responsibilities Oversee all aspects of restaurant operations, including staff management, customer service, and financial performance to ensure smooth store operations. Ensure employees provide exceptional service, prepare and package food with care, and engage with guests, coworkers, and managers respectfully and proactively. Work hands-on as needed, partner with the above-store team to execute the business plan, and lead by example to develop talent. Optimize operational efficiency and profitability while enhancing the guest experience and driving business growth. Supervise and train restaurant-level employees, ensuring brand standards and labor law compliance. Manage staffing levels, recruit talent, and develop internal candidates for management positions. Treat employees with respect, recognize contributions, and hold them accountable for service and food quality. Maintain brand image through cleanliness, maintenance, and adherence to food safety requirements. Analyze operational and financial performance, identify trends, and implement action plans for long-term sales growth. Ensure all cash handling procedures are followed and monitor adherence to budget goals. Plan and execute shift operations efficiently with emphasis on cost control and teamwork. Coordinate restaurant operations, including staffing, inventory management, and administrative duties. Respond to guest inquiries and complaints, ensuring prompt resolution and guest recovery. Understand the impact of job responsibilities on Guests, Team, and Restaurant Operations. Other duties as assigned. Essential qualifications Must be at least 18 years of age. High school diploma or equivalent restaurant management experience. English communication required; Spanish comprehension helpful. Must have reading, writing, math, and computer/POS skills. Previous experience as an Assistant Manager or General Manager in a customer service environment with P&L experience. Strong leadership, ability to stay calm and professional in challenging situations. Ability to handle confidential information with discretion; ability to loop in the right stakeholders for support when needed. Willingness to learn all areas of restaurant operations and work multiple stations. Knowledge of Food & Beverage performance metrics, product specifications, and management systems. Proficiency in all aspects of food preparation, production, and delivery; knowledge of key food handling/food safety procedures. Positive attitude focused on serving others; respect and care for team members and guests. Strong communication skills in Spanish and/or English. Self-motivated, action-oriented, and coachable; willing to admit mistakes and take responsibility. Reliable attendance and transportation to work and company events/meetings. Ability to work a variety of days/times including weekends, evenings, and holidays; minimum of 50 hours per week. Physical requirements: ability to lift/move up to 50 pounds, stand for long periods, and perform repetitive motions; exposure to temperature variations; safe work practices. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. What you can expect from us Competitive salary and bonus program 401(k) with company match Medical, dental, vision insurance Paid time off Ongoing career and leadership development Scholarship opportunities People-first culture Authentic, values-based leadership About the company Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team! Location Burger King - 2817; 990 Pulaski Hwy, Havre De Grace, MD, 21078 Seniority level Mid-Senior level Employment type Part-time Job function Management and Manufacturing Industries Restaurants #J-18808-Ljbffr Rackson Restaurants
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