Job Description

Job Description

Job Description

Robert Half is partnering with a leading pest control company seeking a highly organized and proactive Dispatcher to join their growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving on the fly, and takes pride in delivering excellent customer service.

Responsibilities:

• Handle a high volume of inbound and outbound calls from customers, technicians, and internal staff.
• Schedule and coordinate service appointments, ensuring technicians are dispatched efficiently based on location, availability, and customer needs.
• Monitor technician routes and update schedules in real-time as needed.
• Communicate professionally with customers regarding appointment confirmations, delays, and follow-ups.
• Maintain accurate service records, work orders, and scheduling logs in company systems.
• Collaborate with operations and customer service teams to ensure timely resolution of service issues.

Requirements:

• 1+ year of dispatching, scheduling, or call center experience preferred (pest control or field service industry a plus).
• Proven ability to multi-task, prioritize, and stay organized in a high-volume setting.
• Excellent communication and customer service skills, both written and verbal.
• Strong attention to detail with proficiency in data entry and scheduling software.
• Comfortable working onsite in a fast-paced team environment.

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