Job Description

Clinic/Practice Assistant

We are hiring a per-diem Clinic/Practice Assistant to support our Dover practices Monday through Friday, with flexible options for full or partial shift coverage. In this role, you'll help fill staffing gaps caused by call-outs, vacations, leaves, and vacancies.

We are seeking a Clinic/Practice Assistant to provide coverage across five of our specialty practices. These include:

• Endocrinology
• Pulmonary
• Thoracic Surgery
• Plastic Surgery
• Infectious Disease

All of our practices are located within a 10-minute drive of each other. Minimal travel between practices will be required based on coverage needs. Locations:

• 10 Members Way, Dover, NH
• 789 Central Avenue, Dover, NH
• 801 Central Avenue, Dover NH

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Essential Functions:

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Licenses and Credentials: Experience healthcare office experience 0-1 year required.

Knowledge, Skills and Abilities:

• Basic Proficiency with all Office Suite.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Strongly Preferred:

• Customer service experience
• Strong computer skills

Onsite

10 Members Way

Scheduled Weekly Hours: 0

Employee Type: Regular

Work Shift: Day (United States of America)

$17.36 - $22.75/Hourly

Grade: 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

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