MANTECH seeks a motivated, career-oriented, and customer-focused Business Data Analyst to join our team in Herndon, VA . In this role, you will bring your expertise in data visualization and analytics to transform complex data into meaningful insights that support mission objectives. You will create and manage dashboards, collaborate with stakeholders, and help drive data-informed decision-making across the organization.
Responsibilities include, but are not limited to:
Design, develop, and maintain dashboards, reports, and visualizations in Tableau and Power BI that provide actionable business insights.
Create and enhance ServiceNow reports and dashboards to support IT service management and business operations.
Work closely with stakeholders to gather reporting requirements, translate them into effective solutions, and deliver high-impact analytics products.
Perform data analysis, identify trends, and support performance measurement for strategic initiatives.
Ensure data accuracy, consistency, and quality across multiple platforms and visualizations.
Respond to ad-hoc reporting needs and deliver timely, reliable data solutions.
Collaborate with IT and data engineering teams to integrate data sources and automate data workflows.
Standard work schedule will be Monday through Friday, within the core hours of 6:00 AM 6:00 PM.
Minimum Qualifications:
High School Diploma with 11+ years of experience OR Associates Degree with 9+ years OR Bachelors Degree with 7+ years of relevant experience.
Demonstrated expertise in Tableau, Power BI, and Microsoft Excel, including dashboard creation, data modeling, and advanced functions such as DAX, pivot tables, and custom formulas.
Hands-on experience with ServiceNow Reporting and Performance Analytics.
Strong understanding of data structures, relational databases, and SQL.
Excellent analytical and problem-solving skills, with the ability to communicate findings to both technical and non-technical audiences.
Preferred Qualifications:
Strong communication and stakeholder engagement skills, with a proven ability to deliver meaningful insights to leadership and decision-makers.
Previous experience supporting IT service management, business operations analytics, or strategic performance monitoring.
Familiarity with ITIL or ITSM processes, particularly within the ServiceNow platform.
Clearance Requirements:
Must have an active TS/SCI clearance with Polygraph.
Physical Requirements:
Must be able to remain in a stationary position at least 50% of the time. Constantly operates a computer, phone, and other office equipment for extended periods of time. Occasionally moves about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.
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